Neck Issue Solved
After much trial and error, emails with engineers in China and aggravation not being able to figure out what was wrong with the neck, I think we got it. The language barrier and the factory not understanding the function of the neck was hard to overcome despite sending samples. The video is from the factory. Nice little collection of toys behind them. They are remaking the necks in the mold and we are good to proceed with the order.
Watch the test video via Facebook post.